AI for Video

Synthesia — The Complete Guide

Synthesia creates professional AI avatar videos from a script — used by over 60% of Fortune 100 companies for training, communications and marketing. 230+ avatars, 140+ languages, SCORM export for LMS. Starter: $29/month.

Enterprise AI Video230+ avatars140+ languagesStarter: $29/monthLast reviewed: April 2026

What is Synthesia?

Synthesia is an AI video platform used primarily by enterprise companies for training, onboarding, communications and marketing. You type a script, choose an AI avatar presenter from a library of 230+ options, and Synthesia generates a professional talking-head video — no camera, no recording, no studio required. The video can be translated into 140+ languages with one click, and updated by editing the text rather than re-recording.

Synthesia is the most established AI avatar video platform in the enterprise market. According to independent industry analysis, more than 60% of Fortune 100 companies use Synthesia for their video content. Its focus is on predictable quality, compliance controls, content moderation and the kind of governance features that large organisations need when deploying AI video at scale.

Where HeyGen focuses on creator-friendly features and competitive pricing, Synthesia's positioning is enterprise-grade reliability and governance. Its per-minute pricing model is more predictable than HeyGen's credit system, which some enterprise buyers prefer for budget planning.

What makes Synthesia different from HeyGen

Minutes-based pricing — Synthesia charges based on video minutes generated rather than credits for specific features. This is more predictable for budget planning and avoids the credit-confusion that some HeyGen users report.

Enterprise governance — Content moderation tools, brand controls, team permissions and workflow approvals. For regulated industries or large teams where consistency and compliance matter, Synthesia's governance layer is more mature than HeyGen's.

SCORM export — Synthesia videos can be exported as SCORM packages for direct upload to Learning Management Systems. This is essential for e-learning teams deploying training at scale.

Avatar realism — Synthesia's avatars are professional and convincing but generally rated a step below HeyGen's Avatar IV in photorealism by independent 2026 benchmarks. Synthesia's strength is consistency and reliability at volume, not cutting-edge visual quality.

Who Synthesia is for

Synthesia is best suited for large enterprise teams — L&D departments, internal communications teams and marketing organisations — where volume, consistency, multi-language support and workflow controls matter more than having the absolute latest avatar technology. Companies that already have an LMS and want to produce training videos at scale without a production team are Synthesia's core use case.

Is Synthesia free?

There is a free plan with 36 minutes of video per year (effectively about 3 minutes per month), limited to 9 avatars — useful for evaluating the platform but not for production use. The Starter plan is $29 per month for 120 minutes of video per year (10 minutes per month), 125+ avatars and basic features. Creator is $89 per month for 360 minutes per year (30 minutes per month) with more avatars and advanced features. Enterprise pricing is custom.

Getting started with Synthesia

Step 1 — Sign up at synthesia.io

Create an account at synthesia.io. The free plan gives you access to evaluate the platform with 9 avatars and 36 annual video minutes. Use the free minutes to test your specific use case — training content, marketing explainers, customer communications — before upgrading.

Step 2 — Choose a template or start from scratch

Synthesia has a large template library organised by use case: onboarding, compliance, product demo, how-to, announcement. Templates include pre-built scenes and layouts. For a first video, start with a template that matches your use case — it is faster to modify an existing layout than to build from scratch.

Step 3 — Select an avatar and write your script

Choose from 230+ stock avatars. Synthesia has diverse representation across age, ethnicity, style and setting. On higher tiers you can create a Personal Avatar — a custom avatar that looks like you or a team member. Write your script in the text panel. Synthesia supports 140+ languages for both avatar speech and screen text.

Step 4 — Add slides and media

Synthesia is a full slide-based editor — each scene is like a slide. Add text overlays, images, screen recordings, branded elements and background music alongside your avatar. This is what separates Synthesia from basic avatar generators: you build a complete presentation-style video with multiple scenes, not just a talking head.

Step 5 — Translate and export

To translate: select the video, click Translate, choose target languages, and Synthesia generates translated versions automatically. Export as MP4 for standard use, or as a SCORM package for LMS upload on Creator and above.

14 Synthesia use cases

L&D and training

New employee onboarding module
Script structure for a 5-minute onboarding video: Scene 1 (30s): Welcome from company leadership — who we are, what we believe. Scene 2 (60s): Your first week — what to expect day by day. Scene 3 (90s): Tools you will use — walk through 3 key systems. Scene 4 (60s): Your team — who you will work with and how to reach them. Scene 5 (60s): Where to get help — people and resources. Scene 6 (30s): Next steps. Keep each scene under 2 minutes and translate into the employee's primary language.
Compliance training
Script for a 3-minute compliance training video: [Policy name and why it exists — 30 seconds]. [What employees must do — 3 specific required actions, 60 seconds]. [What employees must not do — 3 prohibited behaviours, 60 seconds]. [Consequences of non-compliance — 20 seconds]. [How to report concerns — 20 seconds]. [Quiz question that will appear on screen — 10 seconds]. Tone: clear, serious but not threatening. No jargon.
Product training for sales team
Script for a 4-minute product training module: Scene 1 (45s): What problem does this product solve — state it in one sentence then expand. Scene 2 (60s): Key features — 3 features with one-sentence benefit for each. Scene 3 (75s): Common objections and responses — 3 objections with suggested replies. Scene 4 (45s): When to recommend it vs alternatives. Scene 5 (15s): Resources and contacts for questions.
Process update announcement
Script for a 2-minute process change video: [What is changing and when — specific, unambiguous]. [Why — the business reason in plain language]. [What you need to do before the change — checklist]. [What you need to do after the change — new process steps]. [Who to contact with questions]. Update this video when the process changes again — edit the script and regenerate rather than re-recording.

Marketing and customer communications

Product demo for international markets
Create one English demo video with clear, simple language (avoid idioms and cultural references). Translate into [list of target languages]. In the Synthesia editor, verify that any text overlays (product names, feature labels, CTAs) are also translated in the slide text. Export each language version as a separate MP4. Store the original script alongside each translation for future updates.
Customer success update
Quarterly customer video: [What you shipped this quarter — top 3 improvements in plain language]. [Metrics that matter to customers — specific numbers]. [What is coming next quarter — 2-3 previews]. [How customers can give feedback]. [Thank you and contact]. Keep under 3 minutes. Personalise by industry vertical if your customer base is segmented — create a core video and add one industry-specific scene for each segment.
FAQ video series
For your top 5 support questions: each video is 60-90 seconds. Structure: [Question stated clearly]. [Answer — direct, no jargon]. [One supporting detail or example]. [What to do next]. Translate each FAQ into the languages of your top customer markets. Link from your help centre and embed in relevant product pages. Update quarterly as new questions emerge.

Internal communications

All-hands update from leadership
Monthly 3-minute leadership update: [Key company news — 2-3 items, factual and brief]. [Progress on goals — 1-2 specific metrics]. [Challenges being faced and how the team is addressing them — honest, 1 paragraph]. [Recognition — mention specific teams or individuals]. [What to focus on this month]. Tone: direct, confident, human. Avoid corporate euphemisms. Translate for all office locations.
Policy change communication
Script for a new policy: [What the policy is and its effective date]. [What it means for employees in practice — 3 specific examples]. [What is not changing — clarify common misconceptions]. [How to comply]. [How to ask questions]. Length: under 2 minutes. Make one version for managers (includes: how to answer employee questions, how to enforce) and one for all-staff.

Tips for Synthesia

Use templates for consistency. Synthesia's template library ensures your videos have consistent layouts, fonts and branding. Set up a brand kit (logo, colours, fonts) and apply it to all templates before creating content. This way every video the team produces looks on-brand without manual design work.

Keep scenes short. Each Synthesia scene should contain one idea. When you have a new point to make, add a new scene. This makes editing easier — to update a specific point, you only re-record one scene rather than re-recording the entire video. It also keeps the viewer's attention with visual variety.

Update videos by editing text. When a policy changes or a product feature is updated, open the original Synthesia project, edit the script in the relevant scenes, and regenerate. This takes minutes rather than the hours a re-shoot would require. Store all video projects in Synthesia — do not rely on exported MP4s as the primary version.

Technical background

Synthesia was founded in 2017 and is headquartered in London. According to independent industry analysis, over 60% of Fortune 100 companies use Synthesia, and it raised at a $2.1 billion valuation in 2024. The platform is SOC 2 Type II certified and GDPR compliant. SCORM 1.2 and SCORM 2004 export is available on Creator and above, per Synthesia's official pricing documentation.

Minutes-based pricing model

Unlike HeyGen's credit system, Synthesia charges per video minute generated. Per Synthesia's official pricing page, the Starter plan includes 120 minutes per year (billed annually). Minutes allocated cover all video generation including translations — translating a 5-minute video into 3 languages consumes 15 minutes from your allocation. This predictability is Synthesia's pricing advantage for enterprise budget planning.

Avatar creation

Creating a Personal Avatar requires filming a consent video and a performance video — typically 30 minutes of scripted footage — per Synthesia's official avatar creation documentation. The consent process is required by Synthesia's responsible AI policy: the person whose likeness is used must explicitly consent. Custom avatars are available on Creator and above.

Pricing (verified April 2026)

  • Free: 36 video minutes/year, 9 avatars, 140+ languages
  • Starter: $29/month — 120 min/year, 125+ avatars, 3 personal avatars, API access
  • Creator: $89/month — 360 min/year, full avatar library, SCORM export, brand kit, priority support
  • Enterprise: Custom — unlimited or custom minutes, SSO, advanced compliance, dedicated success manager
Primary sources cited in this guide